The crack-up crew of American Airlines baggage handlers at New York-Kennedy Airport has followed up its bike breaking fiasco by "losing" four handguns.
Taking care of your brand by taking care of your customers is something that not every airline understands these days. Why is it so important, and which airlines fail and which succeed?
A TSA agent plays a joke on an unsuspecting passenger that sends him to another government service...the unemployment line. An errant US Airways CRJ is caught by an EMAS, Emirates to bring A380 back to JFK, Sully's water-logged...