I passionately submit that it does, absolutely, matter what the airplane looks like. Do we not care what our bridges and skyscrapers look like, functionality aside?
New York's Idlewild Airport is renamed to honor the recently assassinated President John F. Kennedy, Indian Airlines Flight 814 and Air France Flight 8969 are hijacked, LANSA Flight 508 crashes with a girl surviving the 2-mile ...
What recourse do you have when an airline destroys your $1,800 bicycle and screws up your long-planned vacation? According to American Airlines, nothing.