Mack Camera Warranty? Read This!
OK
Just let the board here known that this outfit is nothing short of a bad joke.
Now its been 3 WEEKS these jerks have my D100............its still in the inspection cue!!!!!!!!!!!!!!!!!!!!!
Once someone looks at the damn thing then they have to order the parts (another 6-8 weeks)
And then it goes into the repair cue, estimate another 6-8 weeks before someone actually does the repair.
Name:
Mack Camera and video service
200 Morris Ave
Springfield NJ 07081
800-252-6225
AVOID THESE JERKS AT ALL COSTS!
AND........any MACK warranty holds the right to VOID your warranty IF they allegedly see/find ONE speck of grit/sand. That's just wonderful, they are their own judge,jury and executioner. NICE! And you have no say.
Next time you buy something at your favorite camera store (they all try tacking on the extra MACK warranty sale ) tell them to SHOVE IT HARD WHERE THE SUN DON'T SHINE.
By the way----with Mack you get a one time sensor cleaning with the purchase of the warranty, well, I asked the guy and he said "that's a very difficult and risky procedure. We send your camera to Nikon and wait for a batch of them to accumulate. Then they call for a Nikon rep to come from Japan to do the cleaning. Your looking at about 6-8 weeks)
Would someone on the board be nice enough to me and kindly wipe off the title IDIOT that must be written across my forehead!
PS-if you send something to Nikon direct they get back to you in 1 week with an work proposal. If you decline you only pay for the shipping. I'm sure Canon is the same...
Moral of the story, stick to the factory warranty and service. At least they operate in the realm of reality.
Mike :evil: :evil: :evil:
Re: MACK CAMERA WARRANTY? READ THIS!!!!
I am daring to revive this thread.
Mike, prior to your Mack experience, I'd already bought the warranty.
Got a question. I have the 3 yr warranty for digital under $3K. I bought my body and lens the same day. When I went to find info online, only my camera body serial comes up, not the lens. Is it possible the lens might not be covered??! Reading the warranty end to end was fruitless. Any input?
Re: MACK CAMERA WARRANTY? READ THIS!!!!
I hope its revived all the time to help others!
It very well may be only the camera.
It's going to be all about what you can prove on paper.
Guess you could ask them, God be with you my son!
Re: MACK CAMERA WARRANTY? READ THIS!!!!
Been searching for the receipt but truth be told, I gotta tell you, I am not looking forward to sending it out either way :shock:
Re: MACK CAMERA WARRANTY? READ THIS!!!!
Quote:
Originally Posted by mirrodie
Been searching for the receipt but truth be told, I gotta tell you, I am not looking forward to sending it out either way :shock:
Know what- why don't you run your issue by Canon and get a quote for service.
Sometimes you might get a comp!
If not you will get a no charge cost of repair. All it could cost you is the shipping and a few days or week or 2.
With Mack you have a 99% chance of nightmaire service, returned in worse shape/new problems, and taking months on end!
Want bad news: google Mack service with their address/phone # and see the tons of horror stories on them.
Might be well off to cut your losses and not add to them!
"AND........any MACK warranty holds the right to VOID your warranty IF they allegedly see/find ONE speck of grit/sand. That's just wonderful, they are their own judge,jury and executioner. NICE! And you have no say."
Re: MACK CAMERA WARRANTY? READ THIS!!!!
MIke, I'll look into it regarding Canon. I was going ot look for hte Mack receipt btut considering the amount of time it took for you, I don't want to deal with it.
From day 1, how long did you have to deal with them?
Calling Canon later :)
Thanks.
Mario
Re: MACK CAMERA WARRANTY? READ THIS!!!!
Though I have had my issues with Nikon regarding their skills dealing with customers. (They have subbed out their phone in CS and it sucks) The work they do on equipment is the best and prices are reasonable. In or outside of warranty I would not let anyone outside of Nikon touch my stuff. I let Berger Bros do a cleaning and for the most spot they did a decent job but the real trouble dust spots are sill visable though not as bad. Seeing the D70 is horrid with dust not entirely their fault but I still can't get the feeling they did a half ass job. From here on out I will just drop my stuff off in Melville and let them do the work.
Re: MACK CAMERA WARRANTY? READ THIS!!!!
Well Canon is moving to Melville. Too bad their repair facilities are not coming with them.
Re: MACK CAMERA WARRANTY? READ THIS!!!!
So, what did you do after all??????????????????????
Re: MACK CAMERA WARRANTY? READ THIS!!!!
Nothing yet.
But I did email mack regarding my warranty. That was back on Nov. 12. I still never received an email.
So I will have to contact Canon and prefer to deal with them direct. The $80 warranty that I paid and won't use is an acceptable GAIN, IMO.
Thanks Mike. Will have to contact Canon soon
Re: Mack Camera Warranty? Read This!
Ahhh, they are showing off their true colors right off the bat.
Lesson for all here to know!
Re: Mack Camera Warranty? Read This!
Quote:
Originally Posted by FlyingColors
Ahhh, they are showing off their true colors right off the bat.
Lesson for all here to know!
That's exactly it Mike. I mean, if they can't answer back a simple email, then they are nuts if they think I'll give them my business.
Re: Mack Camera Warranty? Read This!
Mack Camera Experience Is A Disaster
Below is my camera I sent to Mack Camera for repair (taken off Mack Repair Web Site) it will be going on two months Date Entered: 10/30/07 and the camera has not been looked at. I called numerous times talk to a Manager Sandra she promised me that the camera will be repaired three weeks ago and sent back to me now she will not respond to my emails or phone calls. I use this camera has my main camera for work I am a Press Photographer and I have begged Mack to please please repair my camera and send it back. I will keep everyone posted and see if I do receive my camera back repaired one thing good the major newspaper I work for wants to do a feature story on Mack I said lets see and wait. Below is a copy of the email from Mack I omitted the serial number and work order number for obvious reasons. This experience has been a disaster for me and my family :cry: :cry: :cry: :cry:
Date Entered: 10/30/07
Equipment Item 1
Make CANON
Model EOS1 D MARK II
As Of Date 12/17/07
Status Location: SHIPPING
Notes The unit is in line for a technician to be repaired.
Re: Mack Camera Warranty? Read This!
Hi and welcome.
If at all possible you should go there and just collect your camear as is, and send it to Canon.
Because you know what, Its going to have to go to Canon 9 out of 10 times after the Mack butcher gets done with it.
Cut your losses and move on, get your camera back!
I wish B&H would stop pushing this warranty company. It makes them look bad for selling it.
Re: Mack Camera Warranty? Read This!
Quote:
good the major newspaper I work for wants to do a feature story on Mack I said lets see and wait
I do hope an expose of some sort is done. With SO many negative marks and bad experiences, I'm surprised they are still in business.
And yes Mike, I do agree B+H should not push them.
I'm surprised we have not heard of any disgruntled customers showing up there yet and going postal on them!