Passengers Kept on Plane for Hours
August 11, 2009
MINNEAPOLIS -- By its sixth hour of sitting on a deserted tarmac in Rochester, Minn., Continental Express Flight 2816 had taken on the smell of dirty diapers and an overwhelmed toilet.
What should have been a 2 1/2 -hour trip from Houston to Minneapolis had moved into its ninth hour, and the 47 passengers on the plane had burned through the pretzels and drinks on board.
And the terminal, where passengers could at least stretch their legs, breathe fresh air and use the vending machines, was a mere 50 yards away.
But it wasn't until 6 a.m. Saturday -- six hours after landing -- that Flight 2816's passengers were allowed off the plane.
At 6 a.m., ExpressJet let the passengers off the plane. It took 2 1/2 hours for the passengers to re-board the plane -- still with a full toilet -- to head to Minneapolis. They landed at 9:15 a.m., nearly 12 hours after leaving Houston.
Kristy Nicholas, a spokeswoman for ExpressJet, said passengers couldn't go to the terminal to wait because they would have needed to redo their security screening and screeners had gone home.
The airport manager, Steven Leqve, said that wasn't true. He said passengers could have waited in a secure area. "This is not an airport issue. This is an airline issue," he said.
http://www.washingtonpost.com/wp-dyn/co ... 02956.html
Re: Passengers Kept on Plane for Hours
Whoever the P.R rep is for CO and Expressjet better be looking for a new job soon. CO quickly said its an Expressjet problem and Expressjet threw the ball in the court of the airport. I don't care if I'm flying on a contract carrier if I bought the ticket from CO, the plane says CO on the side of it...CO better damn well stand behind me.
There's no excuse for this at all! This action put these people into an unsafe, unhealthy situation. What if you had a diabetic on the plane who needed to eat in order to avoid diabetic shock? They could have killed someone. Of course if someone decided to open the exit they would have been arrested....the consumer really has no rights anymore..very sad.
Re: Passengers Kept on Plane for Hours
I have to agree....you can't leave them stranded like that. I've seen my airline go into some very unique airports, and rarely is there a place for pax to not get to walk around at least if there is no security screening. There is ALWAYS some kind of option, and airports are built to accommodate people in all sorts of circumstances.
There's only one airport I recall that took issue with letting passengers off the plane, but I won't share that here, as it angers me greatly.
Re: Passengers Kept on Plane for Hours
You know what, in all honesty the crew did everything by the book...
I still say their mistake was to admit they timed out...should have continued with a short hop and faced the consequences after...
Re: Passengers Kept on Plane for Hours
"By the book" doesn't mean they did nothing wrong. There is the fine line of humanity.
Re: Passengers Kept on Plane for Hours
In an industry built on standization and rules, they followed them. Let the company take the hit, they better not blame the crew over this...
Re: Passengers Kept on Plane for Hours
From my perspective, it is a situation where mutliple people in multiple places could have put a stop to the flight. Regulations or not, it would be VERY easy for the Captain to call the flight dead and end it right there. System Operations could have made the call, or a dispatcher.
ANY time people are left on a stationary aircraft for a period of time, a decision needs to be made to deplane well before the 6-hour mark.
Re: Passengers Kept on Plane for Hours
Quote:
Originally Posted by mmedford
In an industry built on standization and rules, they followed them. Let the company take the hit, they better not blame the crew over this...
1. The Airline is at fault.
2. The Crew is at fault
3. The Airport where they were stuck is at fault.
The Capt is in charge of that plane and has the authority over that plane once that door is closed. He very well should have deplaned the passengers. He's as equally to blame as the airline and airport.
Re: Passengers Kept on Plane for Hours
I agree with Tommy but I do believe the airport could have done more as well. If I am the airport director I get my ass out of bed and get those people off the plane. Open the terminal myself and let them use a decent bathroom for Christ sake and stay there all night with them or get on the phone and rip CO a new ass till they send the buses for them to get them to lodging. Total disgrace.
Re: Passengers Kept on Plane for Hours
It's odd to me that the passengers always just sit there and take this nonsense. There'd come a point I think that I would get off the plane and risk the consequences, especially an RJ that's easy to jump off of.
Re: Passengers Kept on Plane for Hours
Well; in this case rules took priority over humanity...
The Aircraft sat on the ground awaiting the weather to pass; normal diversion. The Airport lacked over-night TSA Screeners, so if the aircraft was brought into a gate & could get airborne ASAP. The flight couldn't, because it's PAX were to be left on the ground because they would need to be re-screened. (Not my rules; blame Department of Homeland Security).
The Crew timed out; and a relief crew had to be driven in (Its a 2 hour drive to/from Minneapolis). Also need to find that relief crew and have them assembled at 5 or 6am, then drive them out to the airport which would put their arrival at a normal business hour to allow them to get ground servicing. BUT with many airlines in these swap cases; the new FA must be on the plane before the timed out FA can leave.
Now you have to wonder if CO had any operations, equipment/crew at this location. Probably don't, so who would do the ground handling especially at 3 or 4AM. I was informed that these ERJs don't have air-stairs either, so how are the PAX going to magically get on and off this plane?
It's honestly a 2 hour drive, probably a 20 minute flight. Also remember it is Minnesota in the middle of the night, the place is probably dead.
Too many events happened all at once, at the wrong time of night. Sure if this happened 2pm, during the day there wouldn't be an issue. CO could have contacted the local airport prior to the aircraft's arrival. Paid for servicing, the PAX would have been able to be rescreened by TSA and the new crew would have taken the PAX home & we would have all been merry.
Just give the affected pax a free tix on CO Mainline, and get over it...
Re: Passengers Kept on Plane for Hours
Quote:
Originally Posted by GothamSpotter
It's odd to me that the passengers always just sit there and take this nonsense. There'd come a point I think that I would get off the plane and risk the consequences, especially an RJ that's easy to jump off of.
It is a Federal Offense to interfere with the Flight Crew, so, if the passengers go rambo, they could end up in jail.
Re: Passengers Kept on Plane for Hours
Quote:
Originally Posted by mmedford
Well; in this case rules took priority over humanity...
The Aircraft sat on the ground awaiting the weather to pass; normal diversion. The Airport lacked over-night TSA Screeners, so if the aircraft was brought into a gate & could get airborne ASAP. The flight couldn't, because it's PAX were to be left on the ground because they would need to be re-screened. (Not my rules; blame Department of Homeland Security).
The Crew timed out; and a relief crew had to be driven in (Its a 2 hour drive to/from Minneapolis). Also need to find that relief crew and have them assembled at 5 or 6am, then drive them out to the airport which would put their arrival at a normal business hour to allow them to get ground servicing. BUT with many airlines in these swap cases; the new FA must be on the plane before the timed out FA can leave.
Now you have to wonder if CO had any operations, equipment/crew at this location. Probably don't, so who would do the ground handling especially at 3 or 4AM. I was informed that these ERJs don't have air-stairs either, so how are the PAX going to magically get on and off this plane?
It's honestly a 2 hour drive, probably a 20 minute flight. Also remember it is Minnesota in the middle of the night, the place is probably dead.
Too many events happened all at once, at the wrong time of night. Sure if this happened 2pm, during the day there wouldn't be an issue. CO could have contacted the local airport prior to the aircraft's arrival. Paid for servicing, the PAX would have been able to be rescreened by TSA and the new crew would have taken the PAX home & we would have all been merry.
Just give the affected pax a free tix on CO Mainline, and get over it...
Quote:
Kristy Nicholas, a spokeswoman for ExpressJet, said passengers couldn't go to the terminal to wait because they would have needed to redo their security screening and screeners had gone home.
The airport manager, Steven Leqve, said that wasn't true. He said passengers could have waited in a secure area. "This is not an airport issue. This is an airline issue," he said.
Re: Passengers Kept on Plane for Hours
Quote:
Kristy Nicholas, a spokeswoman for ExpressJet, said passengers couldn't go to the terminal to wait because they would have needed to redo their security screening and screeners had gone home.
The airport manager, Steven Leqve, said that wasn't true. He said passengers could have waited in a secure area. "This is not an airport issue. This is an airline issue," he said.
[/quote]
1). Lack of ramp crew.
2). Very easy to say that a day later, no longer in a useful time frame.
Re: Passengers Kept on Plane for Hours
If the act of god, didn't divert the flight...none of this would have happened..
I'm all for PAX rights against the "man"... but this is clearly a special case and needs to be handled accordingly...
Maybe the crew should have attempted to keep going around & around, until he airport was able to accept them...and in turn risk the lives of all onboard. Because if the aircraft is still airborne PAX can't see the terminal from their windows...right?
