Originally Posted by gonzalu
Btw, I don't appreciate that the TSA agents (JFK mostly) are not making eye contact with the public/travelers, speaking out loud and seemingly annoyed at the passengers, sometimes cursing, laughing out loud, holding up the process while they look at Facebook Photos on someone's phone (all real experiences by me, not anecdotal) etc. That will NOT make them seem as professional as they should/have to be. So far the most professional folks at the JFK complex (except for the airline staff itself) are the Customs Agents who so far have been absolutely professional.