Southwest apologizes to mom kicked off flight

I don't blame Southwest, sheesh...

2-year-old’s ‘Go! Plane! Go!’ and ‘I want Daddy’ screams too much for crew

http://www.msnbc.msn.com/id/33555007/?GT1=43001

Oct . 31, 2009
SAN JOSE, Calif. - A spokesman for Southwest Airlines says the carrier has apologized to a mother who was kicked off a plane along with her unruly 2-year-old earlier this week.

Spokesman Chris Mainz said the airline called Pamela Root on Friday to apologize. He says Root also will receive a refund and a $300 travel voucher.

The crew bounced Root and her son Adam off the San Jose-bound flight because passengers could not hear preflight safety announcements.

I don't understand why they apologized. Did SHE apologize, too?

As someone who just flew with 2 kids, (1 2yrs, 1 6mos) I can tell you that Southwest was nothing but accomadating to me and the tribe. Lucky for me (and everyone around me) my 2 yr old was cool on the way down and slept on the way back. It would have been a handful to handle alone though...