Study Finds More Air Delays, Lost Bags
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Study Finds More Air Delays, Lost Bags
Monday April 2, 12:58 am ET
By Jennifer C. Kerr, Associated Press Writer
For 3rd Year in Row, Airline Study Finds More Delays, Lost Bags and Bumped Passengers
WASHINGTON (AP) -- More airline passengers bumped, more bags lost and fewer on-time flights. For the third year in a row, those problems grew worse for the industry, according to annual study that rates airline quality.
"They just don't get it yet," said Dean Headley, an associate professor at Wichita State University and co-author of the study being released Monday.
One upside, researchers said, was that the number of complaints about airlines has stabilized since hitting a five-year low in 2005.
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Among the study's conclusions:
--Southwest had the lowest number of complaints in 2006, 0.18 per 100,000 passengers. United and US Airways were tied with the most complaints, 1.36.
--Hawaiian Airlines had the best on-time performance (93.8 percent) for 2006, followed by Frontier Airlines (80.7 percent) and Southwest (80.2 percent). Atlantic Southeast Airlines had the worst on-time performance (66 percent). On-time was defined as within 15 minutes of the scheduled arrival time. Canceled and diverted flights counted as late. More...
