JetBlue Customer Bill of Rights Put to First Test
There's a nasty winter storm hitting the midwest with snow, ice and high winds today and tomorrow, and set to arrive here in the northeast Sunday night continuing through Monday. Just received this press release from JetBlue's PR dept:
Quote:
JetBlue Customers Booked for Travel To/From Cities
Affected by Winter Storm May Rebook Without Fare Difference or Change Fee
NEW YORK, Feb. 24, 2007 (PRIME NEWSWIRE) -- JetBlue is waiving change
fees and fare differences for customers booked to/from or through the
following cities due to winter storm warnings and inclement weather:
For customers booked today, Feb. 24, to/from Chicago/O'Hare:
JetBlue has cancelled flights to/from Chicago/O'Hare due to inclement
weather. Customers booked for travel today may rebook without change
fee or fare difference through Thursday, March 1. Customers are asked
to call JetBlue at 1-800-JETBLUE (1-800-538-2583) to rebook.
Alternatively, customers may cancel their flight and receive a credit
in the full amount of the fare paid to be used toward the purchase of
future JetBlue travel, or may opt to receive a full refund to the
original form of payment.
For customers booked Monday, Feb. 26 to/from the following cities,
customers may rebook anytime between Sunday, Feb. 25 and Thursday,
March 1 without change fee or fare difference.
Boston, MA
Chicago/O'Hare
Columbus, OH
Newark, NJ
New York/LaGuardia
New York/JFK
Pittsburgh, PA
Washington, D.C./Dulles
Customers are asked to call JetBlue at 1-800-JETBLUE (1-800-538-2583)
to rebook their travel.
Under key provisions of the JetBlue Customer Bill of Rights, JetBlue
customers who experience ground delays for any reason can expect the
following compensation:
Ground Delays upon Arrivals:
* Customers who experience a Ground Delay on Arrival for 30-60 minutes
are entitled to a $25 Voucher good for future travel on JetBlue.
* Customers who experience a Ground Delay on Arrival for 1-2 hours are
entitled to a $100 Voucher good for future travel on JetBlue.
* Customers who experience a Ground Delay on Arrival for 2-3 hours are
entitled to a Voucher good for future travel on JetBlue in the amount
paid by the customer for the oneway trip.
* Customers who experience a Ground Delay on Arrival for more than 3
hours are entitled to a Voucher good for future travel on JetBlue in
the amount paid by the customer for the roundtrip.
Ground Delays on Departures:
* Customers who experience a Ground Delay on Departure for 3-4 hours
are entitled to a $100 Voucher good for future travel on JetBlue.
* Customers who experience a Ground Delay on Departure for more than 4
hours are entitled to a Voucher good for future travel on JetBlue in
the amount paid by the customer for the roundtrip.
